Micromation
Management System in Germiston

We can supply systems of vastly differing technologies, down to our very rugged and economic EDB96, or our very popular ADS digital LCD backlit switch console, from our ultra modern ADS touch screen LCD terminals and fully digital switch, EDB48 and EDB30 range of analogue Communication Control Systems.

Many of our potential customers would like to have modern Communication Control Systems installed, so that they can provide a better, faster, more efficient service to the people in the areas that they serve. They know that writing the specification requires a detailed knowledge of the subject, which their in-house personnel do not have, and knowledgeable consultants in this field are few and far between. CAPABILITY Our capability includes the total systems integration and project management of the following: - Architectural design of centres, Building and equipping control centres, A Communication Control System provides ultra reliable, unrestricted (unblocked), fast (one touch) accessing, operator selectable communications, under conditions of high operator stress, where response time is critical, and where a variety of parallel communication channels are being used and monitored simultaneously. A Communication Control System integrates a variety of different communication circuits, and presents all of these circuits simultaneously to the operators at each console in a uniformly standard, highly compact and ergonomic configuration. A Communication Control System provides the most efficient man-machine interface to the operators, allowing the operator to use all his visual, audio and tactile senses to their full extent. Most people, including most communication technical staff, do not understand the need for a communication control system, or its stringent design requirements. A communication control system is not a Call Centre, PABX, ACD, switchboard system, feature phone system, radio control system, trunking radio system or intercom system. There is no other single party that has the capability of accepting this responsibility. Incoming caller traffic is reasonably constant throughout the working day, and the psychological state of the callers range from even tempered to annoyed. Voice communication initially takes place between the Caller and the Operator while the Operator enters details of the incident on a Call Taking and Dispatching computer workstation. Then the Operator communicates (usually by radio) with as many as four separate Service Providers, either serially (one at a time) or in parallel (broadcast), while the Caller is still on line. In the event of a Service Provider query, the Operator telepatches that Service Provider to the Caller, so that communication can take place directly. Once all Service Providers have enough information to handle the incident, the call is terminated, and the Operator completes entering the on-line forms in the Call Taking and Dispatching system. Incoming caller traffic is sporadic with large peaks, and takes place throughout a 24 hour day. The psychological state of the callers range from concerned to highly traumatised. General Public requiring emergency assistance for themselves or other people, via fixed line phones, cellular phones, NEAR, Call Points and emergency/intercom push buttons. Public Safety Officers and Council Officials informing the Centre of emergency situations via fixed line telephones, cellular phones, two way radios, and trunking radios, Businesses and key point installation personnel via fixed line telephones, private wire telephones, cellular phones, NEAR, Call Points, two way radio, alarm monitoring systems, radio and fixed line or private wire fire monitoring systems. During a large incident or disaster, Control Centres are inundated with calls from the general public, but it is essential that the operators handle the more important callers first. On a Communication Control System, all the callers, including the important callers such as Public Safety Officers are clearly visible at all consoles, and the operators can take these calls out of the time sequenced queue, and deal with them as soon as possible. A Call Centre with only time sequenced queues cannot offer that facility to the operators. Communication Control Centre Dispatchers require a different mix of communications channels, such as: - Fixed line telephones, Cellular phones, NEAR (National Emergency Radio), Call Points, two way radio, trunking radio, radio paging, Controls & indications, Public Address systems, intercom systems, bell systems, NATIS, and traffic light controllers. Communication Control Systems are designed to be extremely reliable, and the effect of component failures limited to small areas of the system. Fixed connection radio speakers usually driven from a separate system. Unblocked switching: - Every circuit throughout the system is unblocked, (including operator headsets which are regarded by the system as circuits) Usually blocked, but some equipm